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Course cancellations (including in-company bookings)
Where notification is received in writing more than four weeks prior to the commencement of the course, the full fee will be refunded or the booking may be transferred to another course.
Where cancellation in writing is received less than four weeks but more than two weeks prior to the starting date of the course, fees cannot be refunded but can be transferred to another course, subject to an administration fee of £50 plus VAT, or another delegate may be substituted, subject to a £50 administration fee (excluding VAT).
Where notice of cancellation is received less than two weeks prior to the commencement of the course, fees cannot be refunded or transferred and a full charge is applicable.